At SLF Lawyers, we endeavour to provide you with high quality legal services which meet your individual legal needs. In order to achieve this, we may need to collect some personal information relating to the matter.
It is our upmost priority to ensure you are comfortable with providing us with the information and assured that any personal information you provide us is treated with an appropriate manner and element of privacy.
What is “personal information”?
Personal information is any information you provide us with that identifies you or may reasonably determine your identity. With this information we are able to provide you with quality legal services, fully understand your position and advise you appropriately. Examples of personal information may include:
- Your name;
- Date of Birth;
How do we collect your personal information?
Personal information will be collected from you throughout the course of our relationship. We will always try to collect your personal information directly from you. If we are unable to do so we will try to obtain your consent prior to collecting any information about you from outside sources.
Where possible, it is best that we obtain your consent in writing to collect or disclose any of your personal information. There may be times where your consent is also implied at times where we are authorised to act on your behalf. For example, if we are required to negotiate on your behalf in conveyancing, litigation or commercial disputes.
Who would we disclose your personal information to?
There may be times where SLF Lawyers need to disclose some of your personal information. Unless your consent has been given, SLF Lawyers will not to disclose any personal information to parties outside of the firm. Your consent to disclosing this information may be in relation to pursuance of a legal matter. Your consent may be either expressed or implied from your conduct with our firm.
It is our upmost priority to keep your personal information private and within the scope of our client retainer agreement. If we are required to disclose your personal information to outside parties, we will try to obtain your consent before doing so. Some examples of when this may occur are:
- Disclosure to insurance companies to ensure the policy is accurate;
- Recipients of Court documents as required by the normal course of proceedings;
- Barristers who have been briefed to act on your behalf in a matter;
- Experts who may be required to provide an expert report in respect to your matter;
- Government authorities who need to be liaised with in respect to your matter;
- Where we are obliged to do so by law (for example: subpoena).
From time to time we may confirm your personal information with you to ensure that all of your details are correct and up to date. It is vital the details we hold on file for you are accurate during the course of our relationship with you.
Will your personal information be secure with us?
SLF Lawyers prides itself on its confidentiality and security in relation to your personal information. We will take all necessary and reasonable measures to ensure your information is secure. We have a number of precautions and policies in place to ensure any information held on file, in archiving or on computer is not misused, lost, modified or disclosed. These security policies include:
- Employing internal and external premises security;
- All employees, agents and associates are required to sign a confidentiality agreement;
- Current, highly sophisticated computer security technology and maintenance to ensure there is no security breach;
- Limited access to your personal information;
- Computer firewall protection.
Upon the termination of our client retainer with you, SLF Lawyers will hold your records on file in archiving for a period of seven years and then all information will be securely destroyed.
How can you access your personal information?
At any time you may request to access the personal information we hold on your file. Some notice is required so that SLF Lawyers can have the information readily accessible for you. SLF Lawyers reserve the right to charge a fee to cover the of retrieving this information on your behalf and will endeavour to ensure these costs are reasonable and attended to as quickly as possible. When you have accessed the information, we will ask you to sign a document indicating that you have accessed your information.
Please note that you may only access your own personal information. Any personal information relating to another individual will not be disclosed to you.
SLF Lawyers reserves the right to deny access to any personal information that may place the firm in a conflict of interest. The disclosure of any sensitive information can only be made by SLF Lawyers with your direct consent where it may be to establish or defend a legal claim or required by law to disclose.
Will it be accessible online?
As already mentioned above, we have advanced online security measures. SLF Lawyers is confident in the technology policies and procedures in place. Our computer systems are also regularly audited to ensure there are no breaches of security. Please note that email, at times, may not be a secure means of communication. We recommend that when disclosing your personal information it should be done through secure means.
Will we use your personal information for any other means such as direct marketing?
SLF Lawyers may at times use your personal information, such as your contact details, to update you on other services we offer that may be of use to you. If you do not wish to receive any further correspondence like this, please notify our office and we will not send you any more material.
SLF Lawyers undertakes that we will not disclose any of your personal information to parties outside of the firm for any purposes other than advancing your legal matter or when we are required to do so by law.
At SLF Lawyers, we wish to remind you the solicitor/client confidentiality will still exist irrespective of any legal requirement to produce information. Information provided to us by you is confidential and we undertake that, as a firm, we will treat such information in a professional and confidential manner.
What if you have a complaint about our policy?
If you are still not satisfied with our services then you may contact the Federal Privacy Commissioner by calling 1300 363 992 or writing a letter to the Director of Complaints, Office of the Federal Privacy Commissioner, GPO Box 5218, SYDNEY NSW 1042.